OTRS is an open source service management solution used by many companies around the world. It's extensibility and ability to integrate with other systems no doubt add to it's popularity. Written in
perl, this software will run on mostly anything, and it's low requirement on resources makes it ideal even for a small business to start ticketing, or standardize their internal processes.
This is a companion discussion topic for the original entry at https://linuxconfig.org/otrs-installation-on-redhat-8